Terms of service

OVERVIEW
Welcome to Torrefazione Santos Caffè! The terms "we" and "our" refer to Torrefazione Santos Caffè. Torrefazione Santos Caffè operates this store and website, including the information, content, features, tools, products, and services, to provide you, the customer, with an appropriate shopping experience (the "Services"). Torrefazione Santos Caffè is supported by Shopify, which allows us to provide the Services.

The terms and conditions below, along with any information contained therein ("Terms of Service" or "Terms") describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty limitations and liability limitations.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy https://shop.santoscaffesnc.it/policies/privacy-policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you are of legal age in your state or province of residence and that you have given consent to allow any minors connected to you to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing online stores or purchasing products and services we offer, you may need to provide certain information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete and that you have all rights necessary to provide such information.
The activity of your account and the protection of your account credentials are your responsibility. You must not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We strive to provide accurate representation of our products and services in our online stores. However, the display of colors and product appearance may vary depending on the type of device you use to access the store and the settings and configuration of such device.
We cannot guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be identical to what is described or shown in our online stores.
All product descriptions are subject to change at any time, without notice, and at our discretion. We reserve the right to suspend any product at any time and to limit, from time to time, the quantities of products offered for any person, geographic area, or jurisdiction.

SECTION 3 - ORDERS
When you place an order, you submit a purchase offer. Torrefazione Santos Caffè reserves the right to accept or reject your order at its discretion for any reason. Your order is not confirmed until Torrefazione Santos Caffè confirms its acceptance. Before accepting an order, we must receive and process payment. Please carefully check your order before submitting it, as Torrefazione Santos Caffè may not be able to accommodate requests to cancel an order after acceptance. In case of refusal, modification, or cancellation of an order, we will notify you via the email, billing address, and/or phone number you provided at the time of placing the order.
Your purchases are subject to return or exchange exclusively in accordance with our Refund Policy https://shop.santoscaffesnc.it/policies/refund-policy.
You represent and warrant that you make purchases for personal or family use and not for resale or export.

SECTION 4 - PRICING AND BILLING
Prices, discounts, and offers are subject to change without notice. The price charged for a product or service will be the actual price at the time of order submission and can be viewed in the order confirmation email. Unless otherwise specified, prices do not include taxes, customs duties, shipping, handling, or import fees.
Prices displayed in our online stores may differ from prices offered in physical stores or other online stores managed by third parties. From time to time, we may offer promotions affecting the Services, which are subject to independent terms and conditions. In the event of a conflict between the terms of an offer and these Terms, the offer terms shall prevail.
For all purchases made in our stores, you agree to provide accurate, current, and complete data related to purchases, payments, and accounts. You agree to promptly update your account and other information, including email address and credit card numbers and expiration dates, so we can complete your transactions and contact you if necessary.
You represent and warrant that (i) the credit card information you provide is truthful, correct, and complete; (ii) you are authorized to use the credit card for purchases; (iii) the charges billed to you will be honored by the credit card company; and (iv) you will pay the charges billed to you according to the posted prices, including taxes, shipping, handling, and all other applicable charges.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays due to shipping carriers, customs procedures, or events beyond our control. Once products are transferred to the carrier, ownership and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, branding, text, displays, images, graphics, product reviews, video and audio, as well as their design, selection, and arrangement, are owned by Torrefazione Santos Caffè, its affiliates, or licensors and are protected under U.S. and foreign intellectual property, patent, and copyright laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit material from the Services without our written consent. Except as expressly stated, these Terms do not grant or imply any license or other rights to you regarding patents, trademarks, copyrights, or other intellectual property of Torrefazione Santos Caffè, Shopify, or third parties. Unauthorized use of the Services may result in violations of federal and state intellectual property laws. All rights not expressly granted are reserved by Torrefazione Santos Caffè.
The names, logos, product and service names, designs, and slogans of Torrefazione Santos Caffè are trademarks of Torrefazione Santos Caffè or its affiliates or licensors. You must not use such trademarks without the written authorization of Torrefazione Santos Caffè. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may have access to customer tools offered by third parties as part of the Services that we do not verify, control, or create.
You understand and agree that we provide access to such tools "as is" and "as available" without any warranties or support. We are not responsible for any use by you of optional third-party tools.
Use of optional tools offered through the site is at your own risk and discretion, and you must comply with the terms under which such tools are provided by the respective third-party providers.
In the future, we may offer new features through the Services (including launching new tools and resources). Such new features are considered part of the Services and are subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of materials or third-party websites you choose to access. If you choose to leave the Services to access such third-party materials or websites, you do so at your own risk.
We are not responsible for any issues or damages related to your access to third-party websites, or for purchases or use of products, services, resources, or content on third-party websites. Please carefully read and understand the privacy policies and practices of third parties before making any transactions. Any claims, concerns, or questions related to third-party products and services should be directed to such third parties.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Torrefazione Santos Caffè is powered by Shopify, which enables us to provide the Services. However, sales and purchases you make in our Store occur directly with Torrefazione Santos Caffè. By using the Services, you understand and agree that Shopify is not responsible for any aspect of the sales between you and Torrefazione Santos Caffè, including any injuries, damages, or losses resulting from the purchase of products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to purchases and transactions you make with Torrefazione Santos Caffè.

SECTION 10 - PRIVACY POLICY
All personal data we collect through the Services is subject to our Privacy Policy, available here https://shop.santoscaffesnc.it/policies/refund-policy, and certain personal data may be subject to Shopify's Privacy Policy, available here. By using the Services, you confirm that you have read the aforementioned privacy policies.
Since Shopify powers the Services, Shopify collects and processes personal data related to your access and use of the Services to provide and improve the Services for you. To provide and improve the Services, the data you submit to the Services will be transmitted and shared with Shopify and third parties that may reside in countries different from your own. Refer to our Privacy Policy https://shop.santoscaffesnc.it/policies/refund-policy for more information on how we, Shopify, and our partners use your personal data.

SECTION 11 - FEEDBACK
When you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a continuous, global, transferable, and royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback by any means for any purpose, including commercial purposes. For example, we may use this license to manage, provide, evaluate, improve, enhance, and promote the Services, and to perform our obligations and exercise our rights as stated in these Terms of Service.
Additionally, you confirm and agree that: (i) you own the necessary rights to all Feedback; (ii) you have disclosed any rewards or incentives received for submitting Feedback; and (iii) your Feedback complies with these Terms. We are not obligated to (1) keep your Feedback confidential; (2) pay you for your Feedback; or (3) respond to your Feedback.
Although not obligated, we may monitor, modify, or remove Feedback that we deem illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or in violation of intellectual property rights or these Terms.
You confirm that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or any other personal or proprietary rights. You also confirm that your Feedback will not include defamatory or otherwise illegal, offensive, or obscene content, nor contain viruses or other malicious code that may affect the operation of the Services or any linked website. You must not use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of your Feedback. Your Feedback and its accuracy are solely your responsibility. We assume no responsibility for Feedback posted by you or third parties.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Information relating to the Services may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, prices, offers, promotions, shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information or cancel orders in the event of errors at any time without notice (even after an order has been submitted).

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly, to: (a) engage in illegal or malicious purposes; (b) violate local, provincial, state, federal, or international laws or regulations; (c) infringe or violate our intellectual property rights or those of others; (d) harass, oppress, insult, harm, defame, slander, denigrate, intimidate, or offend our employees or anyone else; (e) transmit false or misleading information; (f) send, receive, upload, download, use, or reuse material that does not comply with these Terms; (g) transmit or induce the sending of advertising or promotional material, including "junk emails," "chain letters," "spam," or other solicitations; (h) impersonate or attempt to impersonate another person or entity; (i) engage in any other conduct that inhibits or prevents others from using or accessing the Services or that we deem dangerous to Torrefazione Santos Caffè, Shopify, or the Services' users, or exposes them to liability.
Additionally, you agree not to: (a) upload or transmit viruses or other malicious code that may impair the functioning of the Services; (b) reproduce, duplicate, copy, sell, resell, or disclose any part of the Services; (c) collect or track other people’s personal data; (d) engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (e) interfere with or bypass the security features of the Services, related websites, other websites, or the internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or discontinue your access to the Services (or any part thereof) at our discretion and without notice; you will remain responsible for all amounts due up to the date of termination.
The following sections will continue to be valid after termination: Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other clause that by its nature survives termination.

SECTION 15 - WARRANTY DISCLAIMER
Information presented in or through the Services is provided solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of such information. You rely on such information at your own risk. We assume no responsibility for reliance on such materials by you, any visitor to the Services, or anyone who may be aware of such content.
EXCEPT AS EXPRESSLY STATED BY TORREFAZIONE SANTOS CAFFÈ, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SERVICE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURATION, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS MAY LIMIT OR PROHIBIT THE EXCLUSION OF IMPLIED WARRANTIES OR OTHER WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TORREFAZIONE SANTOS CAFFÈ, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MERCHANTS, SERVICE PROVIDERS, OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST GAINS, DATA LOSS, REPLACEMENT COSTS, OR OTHER SIMILAR DAMAGES ARISING FROM CONTRACTUAL, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER USE OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THE SERVICES; NOR FOR OTHER CLAIMS RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING BUT NOT LIMITED TO ERRORS OR OMISSIONS IN CONTENT, ANY LOSSES, OR DAMAGES OF ANY KIND RESULTING FROM THE USE OF SERVICES OR CONTENT (OR PRODUCTS) POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH THE SERVICES, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Torrefazione Santos Caffè, Shopify, and our affiliates, partners, officers, directors, employees, agents, merchants, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees payable to any third party, resulting from: (1) your violation of these Terms of Service or documents contained herein; (2) your violation of laws or third-party rights; (3) your access and use of the Services.
We will notify you of any indemnifiable claims, provided that delayed notice does not relieve you of your obligations unless you are materially affected. We may control the defense and settlement of such claims at your expense, including the choice of counsel, but we will not settle claims that require non-monetary obligations on your part without your consent (which may not be unreasonably withheld). You will cooperate in the defense of claims not settled, including providing relevant documents.

SECTION 18 - SEVERABILITY
If any clause of these Terms of Service is deemed illegal, void, or unenforceable, it will not apply to the extent permitted by law, and the remainder of the Terms shall remain valid and enforceable.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure or delay by Shopify to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service, along with any policies or operating rules posted by us on this site or related to the Services, constitute the entire agreement between you and us, governing your use of the Services, superseding any prior agreements, communications, and proposals, oral or written, between you and us (including previous versions of the Terms).
Any ambiguities in interpreting these Terms shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our written consent; any attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice or your consent.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreement by which we provide the Services shall be governed by and interpreted under the federal, state, or territorial courts in the jurisdiction where Torrefazione Santos Caffè is located. You and Torrefazione Santos Caffè agree to the venue and personal jurisdiction of the aforementioned courts.

SECTION 22 - HEADINGS
Headings used in this agreement are included for convenience only and do not limit or affect these Terms.

SECTION 23 - CHANGES TO THE TERMS OF SERVICE
You may review the current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check the website periodically for changes. We will notify you of changes to any material in these Terms in accordance with applicable law, and such changes will be effective as of the date indicated in the notice. Your continued use or access of the Services following changes to the Terms constitutes acceptance of such changes.

SECTION 24 - CONTACT INFORMATION
Questions regarding the Terms of Service should be sent to info@santoscaffesnc.it. 
Our contact details are as follows:
Torrefazione Santos Caffè di Squarzoni R. & V. s.n.c.
info@santoscaffesnc.it
Via Carlo Marx, 8/A - 44021 Codigoro (Ferrara)
+39 0533 713425
Tax ID, VAT, and Business Registry FE: No. 00465060382